The stuff that keeps you up at night, we keep covered.
One bad click, one dead hard drive, one bad morning, none of it has to become a crisis. Security, uptime, and backups, handled quietly in the background before it ever gets that far.
Most months, you will not need to call, and that is the point. Every retainer includes a daily system health check, run at the start and end of business, so small issues get caught quietly before they turn into real ones. The hours below are there for whenever you do need someone on-site or on the phone.
- Daily system health check, start and end of business
- One hour on-site or remote visit included when you need it
- Priority phone and remote support, up to 15 minutes per call
- Response within one business day
- 10% off any additional hours or project work
- Same technician every visit
- Daily system health check, start and end of business
- Two hours on-site or remote visits included when you need them
- Priority phone and remote support, up to 15 minutes per call
- Same day response on most requests
- Ongoing network and backup monitoring
- Quarterly security and systems review
- 15% off any additional hours or project work
- Same technician every visit
If your last IT experience was a stranger on a headset reading from a script, or a guy who quoted you a price and then never called back, this is going to feel different.
You get the same technician every time, not a rotating help desk and not a ticket queue. Direct relationship, straight answers, and work done right the first time.
Pricing is posted here on purpose. You should know what something costs before you pick up the phone, not after the invoice shows up.
- Wifi keeps cutting out Reset and secured remotely, usually the same day
- Printer will not connect Reconfigured over a quick call, no visit needed
- Forgot a password Reset in minutes, no hold music, no ticket number
- Email stopped syncing Fixed remotely while you keep working